All agreements are made between ‘you’ and Light Blue Holdings Ltd (trading as Glide-Platform).
Payment
Payments are taken in full by the 3rd party affiliate at the time of booking.
Tours
All tours are booked for a specific time, late arrival will result in a missed tour.
If you need to reschedule the tour for any reason please call 01223 953586 (9am – 5pm).
Access
Punting – Due to the historic nature of the river there is limited disabled access. Despite this we aim to accommodate disabled customers wherever possible. Please contact us to discuss the options further.
Walking – Due to the historic nature of Cambridge City Centre some areas may be difficult to navigate – please contact us to discuss the options further.
Cancellations
Bookings are non refundable. Bookings can be rescheduled subject to availability.
Late Arrival
You will not be eligible for a refund if you miss your tour due to late arrival.
- Private Tours: Your punt is reserved for a specific time late arrival will result in a missed or reduced tour time. If you know you will be late please contact 01223 953586 as soon as possible to let us know.
- Shared Tours: Late arrival will result in a missed tour.
Bad Weather
You cancel with at least 48 hours notice: Reschedule or refund minus a 30% non refundable deposit. Food/drinks/extras; No refund. You will be able to collect these extras and take them away with you.
You cancel without providing notice or do not contact us: Payment is retained. If you wish to reschedule an additional 30% will need to be paid.
We cancel: Full refund for your punting tour. Food/drinks/extras: No refund. You will be able to collect these extras and take them away with you.
Safeguarding
All under 16’s must be accompanied by a parent or adult in the role of “loco parentis” to go on a guided tour.
Delivery
An online booking confirmation constitutes your ‘ticket’. Please either print out your booking confirmation or have it visible on a smartphone or tablet when checking in for your tour. Confirmation can be sent via post where specifically requested. In the case of lost confirmations/tickets these can be-reissued in advance of the tour date.